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This entry is for if you swipe your Golden Eagle One Card/Student ID card on the printers and receive the following error:

An internal server error occurred. Could not find server 'ENVISION' in sys.servers. Verify that the correct server name was specified. If necessary, execute the stored procedure sp_addlinkedserver to add the server to sys.srvers.

This is an error related to your physical One Card and must be fixed by the Golden Eagle One Card office. You can resolve this error by

• Calling the Golden Eagle One Card office (323-343-6800) and giving them your Name, CIN, and student username
• By visiting the office in person (Student Services Building Room 2232, Mon-Fri 8am-5pm)
• By filling out a Service Request (follow the instructions below, they work best on a PC or laptop. Will take 24-48 hours to resolve.)

One Card Service Request instructions

1. Navigate to the Golden Eagle One Card office page (www.calstatela.edu/gec)

2. Select "Service Request" on the left-hand menu.

3. Login when prompted with your Cal State LA credentials. Your information should be automatically filled in. Type in the best phone number you can be reached at.

4. Select Subcategory "Copier Service Request."

5. Type in Subject "One Card Envision Error."

6. Type in Description "One Card Envision Error when swiping One Card on printers in Library."

7. Select "Submit" when done.

This process may take 24-48 hours to resolve. The One Card office will contact you when they have resolved the error. Once the error is resolved, swipe your One Card at any printer to see if your card balance is displayed. If so, the error is resolved and you may print normally. If not, follow-up with the One Card office.

Golden Eagle One Card Hours

The Golden Eagle One Card office operates Monday-Friday from 8am-5pm and is located in the Student Services Building, Room 2232. For after hours help, please follow the Service Request instructions and visit the Library North Service Desk.