How do I print if I get an "Envision" error when I swipe my One Card?

Answer

If you try to use your Golden Eagle One Card/Student ID card on the printers, you may receive the following error:

An internal server error occurred. Could not find server 'ENVISION' in sys.servers. Verify that the correct server name was specified. If necessary, execute the stored procedure sp_addlinkedserver to add the server to sys.srvers.

This error will resolve by 6am the following business day. If you are still experiencing the error after 24 hours of your card being issued, follow-up with the Golden Eagle One Card office:

  • Call the Golden Eagle One Card office (323-343-6800) and give them your Name, CIN, and student email. State that you are experiencing the ENVISION error.

Golden Eagle One Card Hours

The Golden Eagle One Card office operates Monday-Friday from 8am-5pm and is located in the Student Services Building, Room 2232. 

For after hours help, please visit the Library North 1st floor Service Desk for troubleshooting help.

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  • Last Updated Aug 04, 2026
  • Views 846
  • Answered By Rachel Atwood

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