How do I print if I get an "Envision" error when I swipe my One Card?

Answer

This entry is for if you swipe your Golden Eagle One Card/Student ID card on the printers and receive the following error:

An internal server error occurred. Could not find server 'ENVISION' in sys.servers. Verify that the correct server name was specified. If necessary, execute the stored procedure sp_addlinkedserver to add the server to sys.srvers.

This error can only be fixed by the Golden Eagle One Card office. You can resolve this error by

  • Calling the Golden Eagle One Card office (323-343-6800) and giving them your Name, CIN, and student username. State that you are experiencing the ENVISION error.
  • By visiting the office in person (Student Services Building Room 2232, Mon-Fri 8am-5pm).

This process may take 24-48 hours to resolve. If you are still experiencing the error after 48 hours, follow-up with the One Card office.

Golden Eagle One Card Hours

The Golden Eagle One Card office operates Monday-Friday from 8am-5pm and is located in the Student Services Building, Room 2232. 

For after hours help, please visit the Library North 1st floor Service Desk for troubleshooting help.

Links & Files

Topics

  • Last Updated Mar 07, 2025
  • Views 683
  • Answered By Rachel Atwood

FAQ Actions

Was this helpful? 0 0

Need Help With Your Research?

Visit the Research Help Page
Visit the Research Help Page