What do I do if I get an error login message?

Answer

If you receive a message at the login page that you are blocked from using ILLiad interlibrary loan or your username is disavowed, this could be because your user information is incorrect or out of date, or you have created multiple usernames and you’re attempting to enter a username that has been merged with another one. 

Please contact the Interlibrary Loan office at 323-343-4983 during normal business hours or e-mail illoan@calstatela.edu. In your email, please provide your full name and your CIN number, which is found on the front of your Golden Eagle One Card. 

Topics

  • Last Updated Oct 11, 2022
  • Views 155
  • Answered By Tiffanie Ford-Baxter

FAQ Actions

Was this helpful? 0 0

Need Help With Your Research?

Visit the Research Help Page
Visit the Research Help Page